Pisara Product Warranty
When you choose fitted furniture, you want it to last. That is why Pisara bathroom furniture comes with a 20-year product warranty: 10 years automatically, plus an additional 10-year extended warranty when you register your product.
Warranty Terms
Applies to products purchased after 18 September 2026. Pisara Pure products purchased between 1 May and 18 September 2026 are covered by the 10 + 10 year warranty terms in force at the time of purchase (see below). Products purchased before 1 May 2026 and made from Lamiwood material are covered by the 10-year warranty terms (see below).
Scope
For Pisara bathroom furniture and its components manufactured by Kaluste Päivärinta from Pisara Pure material, Kaluste Päivärinta provides a ten (10) year warranty from the date of delivery, in addition to the rights granted under consumer legislation. The customer may register the product, in which case the warranty period is extended to twenty (20) years from the date of delivery.
What the Warranty Covers
The warranty covers Pisara Pure furniture manufactured by Kaluste Päivärinta in Kuusamo and its components, such as:
- cabinet bodies, front panels and doors
- drawers and rail systems
- hinges, fittings and handles
- Pisara Pure worktops and Pisara mirrors
What the Warranty Does Not Cover
The warranty does not cover:
- consumable or regularly serviced parts (e.g. seals, bulbs, tap aerators)
- scratches, colour changes or other normal wear from daily use
- damage caused by accidents, impacts or frost
- damage resulting from use contrary to the instructions or from modifications to the product
- damage or defects resulting from installation errors or installation contrary to Pisara’s installation instructions, where the installation was carried out by a party other than Kaluste Päivärinta
Basins, taps, drain valves, stone worktops (e.g. Silestone), towel warmers and other products manufactured by third parties are subject to the respective manufacturer’s own warranty terms, even when supplied as part of Pisara furniture. Electrical and lighting products available for the furniture carry a two (2) year warranty.
How the Warranty Works
The warranty covers the repair or replacement of the defective part with the same or an equivalent product from the current range. The extended warranty covers the product itself. Third-party costs, such as removal, installation or replacement work carried out by an external installer, and other indirect costs are not compensated under the warranty, unless otherwise required by mandatory legislation.
Warranty claims and contact
For warranty matters, please contact the seller of the product in the first instance. For products purchased from a reseller, the reseller forwards the warranty claim to Kaluste Päivärinta. For products purchased from the online store or directly from Kaluste Päivärinta, contact: myynti@pisarafinland.fi. Please include the order number or receipt, product details and photos of the defect with your claim.
Warranty requirements
The warranty requires that:
- the delivery is inspected within 14 days of receipt and always before installation — transport damage and visible defects must be reported within this period; damage reported later is not compensated under the warranty
- the installation and care instructions are followed
- pipe, water and electrical installations are carried out by a qualified professional in accordance with applicable regulations and standards
The warranty does not cover damage caused by accidents or frost. The warranty is void if the products are used contrary to their intended purpose or if structural modifications are made.
Terms of the Extended Warranty
The extended warranty is activated when the product or products are registered in Pisara’s online service.
- The warranty must be activated within one month of delivery of the product.
- On registration, we collect the owner’s contact details for warranty handling, customer service and any product and safety notices.
- We do not share the data with third parties or use it to market other companies’ products.
- The extended warranty requires marketing consent. By registering the product, the user consents to Pisara’s direct marketing and other communications and accepts the terms of the extended warranty.
- We may also send short customer surveys to help us develop our products and service; responding to them is part of the terms of the extended warranty.
- We may use customer feedback in our marketing, for example on our website and in brochures.
- We never publish names or contact details together with customer feedback without separate permission.
- Marketing consent may be withdrawn and deletion of data requested at any time, but the extended warranty then ends and the 10-year product warranty remains in force for the furniture.
Up-to-date terms, contact details and instructions are available on our website: https://pisarafinland.fi/en/warranty/
Register Your Product
Product Registration FormDownload Warranty Terms
Pisara Pure Warranty TermsFor products with Pisara Pure as the core material, purchased after 18 September 2026
PDF | Updated 17 September 2026
Previous Warranty Terms
If you purchased your Pisara furniture before 18 September 2026, or if it was made from Lamiwood furniture material, the product is covered by the previous warranty terms. You can find the terms below.
Kaluste Päivärinta provides a ten (10) year warranty for Pisara bathroom furniture and its components made from Pisara Pure furniture material, in addition to the rights provided under consumer protection legislation. The warranty period begins on the delivery date.
The customer may register the product, in which case the warranty period is extended to twenty (20) years from the delivery date.
What the Warranty Covers
The warranty applies to furniture and its components, including:
- furniture and cabinet frames, front panels and doors
- drawers and runner systems
- hinges, fittings and handles
- washbasins
What the Warranty Does Not Cover
The warranty does not cover:
- parts that wear out or require regular maintenance, such as seals, lamps and tap aerators
- scratches, discolouration or other wear caused by normal use
- damage caused by accidents, impacts or freezing temperatures
- damage resulting from use contrary to the instructions or from modifications made to the product
The warranty does not cover third-party products, such as taps, basin waste valves and towel warmers. These are covered by the respective manufacturer’s own warranty terms.
Electrical and lighting products available for the furniture are covered by a two (2) year warranty.
How the Warranty Works
Defective parts will be replaced with the same product or a corresponding product from the current range.
The extended warranty applies to the product itself. Installation and delivery costs, as well as other related costs, are compensated within the limits required by applicable legislation.
Warranty Conditions
The warranty requires that:
- the installation and care instructions are followed
- plumbing, water and electrical installations are carried out by a qualified professional in accordance with current regulations and standards
- any manufacturing defect or transport damage is reported before installation
The warranty does not cover damage caused by accidents or freezing temperatures. The warranty becomes void if the products are used for purposes other than their intended use or if their structure is modified.
Extended Warranty Terms
The extended warranty is activated when you register your product in the Pisara online service.
- The warranty must be activated within one month of product delivery.
- When registering, we collect the customer’s contact details for warranty handling, customer service, and possible product and safety notifications.
- The extended warranty requires marketing consent. By registering, you give your consent to direct marketing and other communications from Pisara, and you accept the terms of the extended warranty.
- We may also send short customer surveys to help us improve our products and services. Responding to these surveys is part of the extended warranty terms. We may use customer feedback in our marketing, for example, on our website and in brochures.
- We will never publish your name or contact details in connection with customer feedback without your separate permission.
- We do not disclose your information to third parties or use it to market products from other companies.
- You may withdraw your marketing consent and request the deletion of your data at any time. In that case, the extended warranty will end, and the standard 10-year product warranty will remain valid for the furniture.
In addition to the rights based on consumer legislation, Opdeco provides an extended warranty of ten (10) years on the Pisara bathroom furniture and their parts from the date of delivery. A warranty of two (2) years applies to the electrical and lighting products available for the furniture.
The warranty covers the frames, front panels and doors, drawers and slide systems, hinges, fittings and pulls of furniture and cabinets, and the basins (excl. Tapwell basins where the manufacturer’s terms of warranty apply). The warranty does not cover products delivered by third parties, such as taps, drain stoppers, towel rails, etc. The manufacturers’ terms of warranty apply to these products.
The warranty does not apply to parts which normally wear out or need regular maintenance, such as seals, lamps, tap nozzles etc. The warranty does not cover scratches or other normal wear and tear caused by everyday use, nor any marks caused by damage.
Faulty parts are replaced with the same product or an equivalent product from the current range. The extended warranty only applies to the product itself. Installation and other costs are compensated within the boundaries of the law.
The warranty requires that the installation and maintenance instructions are followed and that all pipe, plumbing and electrical installations are carried out by a professional according to the valid regulations and norms. Should you detect any manufacturing defect or transport damage in the product, you must submit a notice of defect before installation and no later than 14 days after receiving the delivery.
The warranty does not cover damage caused by accidents or cold temperatures. The warranty becomes void if the products are used for a purpose other than the intended use or if any changes are made to their structure.
